Overview:

This video and print package reveals the secrets to great customer service in a hands-on way that is fun, effective and memorable. Real life applications empower frontline employees by motivating them to take responsibility for serving the customer. Employees learn universal guidelines of customer service. Produced under the assistance and guidance of Betsy Sanders, author of Fabled Service, and former Vice President and General Manager of Nordstrom.

Package includes:

• The Service Workout Video
• Student Scorecard
• Trainer's Guide with role playing exercises.